Training the AI Agent & Improving Its Answers
Training your AI agent is an ongoing, iterative process, not a one-time setup.
Before You Enable It
Add your guidelines, fallback message & FAQs first, before turning the agent on.
Correcting Answers
Once the agent is live, you can correct and improve its answers directly inside the Dondy chat:
- Find a message the AI agent responded to that you aren’t fully happy with.
- Hover over it and click the small arrow on the right-hand side.
- Click Correct AI Agent.
- A window opens showing the customer's original question, now you enter the correct answer and once Saved it will be added to your FAQs bank.
From then on, the agent will respond with your corrected answer going forward.
Who Should Do This?
Ideally, your customer support team, the people who know your customers and get asked the same questions every day should be involved in this process. It speeds up training significantly and turns the AI agent into a real asset for your support team and brand.
Keep Improving
The two biggest levers for a better agent: adding more specific guidelines, and growing your FAQ bank.
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