The Dondy AI agent answers customer questions on WhatsApp, 24/7.

It handles the most common questions your customers ask like "where's my order?" It reads live order data from Shopify and can tell the customer their order status directly.

Beyond support, it can recommend products, suggest specific items, and share links straight to product pages. Once trained, it doesn't just support your customers, it can act as a sales agent for your store too.

We also track AI-generated revenue: if a customer has at least 3 conversations with the agent and then makes a purchase, that revenue is attributed to the AI agent.

The agent can guide customers through both pre-purchase questions and post-purchase ones like policies, refunds, swapping products, and information about your physical store.

Think of the AI agent as a new hire: the more you teach it about your store, your customers, your processes, and your internal flows, including how to recommend products and suggest upsells, the better it performs, on both the support and marketing side.

The AI agent isn't meant to replace your human support team, it complements it. It typically handles 85–90% of your daily ticket volume, freeing up your team to focus on the conversations that actually need a human touch.