- Your campaign is stuck waiting for approval
Likely cause: Meta reviews every new template before it can be scheduled, and unverified accounts sit in a slower queue.
Fix: Confirm it's been under 24 hours. If you've exceeded that window, check your account's Meta verification status.
- You want a higher daily limit
Likely cause: Your daily limit is set by Meta based on your quality rating and verification status, not by Dondy.
Fix: 1) Get your business Meta-verified if it isn't already — verified accounts get higher limits and faster approvals. 2) Check your current limit and tier in WhatsApp Manager → WhatsApp Accounts → Messaging Limits.
- Your test message never arrives
Likely cause: You entered the phone number with a "+", a leading "0", or the wrong country code.
Fix: Re-enter the number as country code + local number only, with no symbols or leading zero, then resend the test.
Likely cause: Your segment filters are too narrow, or you built the segment but never saved it in Shopify.
- Your segment shows 0 or an unexpectedly low customer count
Fix: 1) Re-open the segment in Shopify → Customer segments and confirm it's saved. 2) Loosen your filters (e.g. widen the date range or spend threshold) and re-check the count on the campaign design page.
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