Dondy helps you talk to your customers on WhatsApp, from a simple chat button on your store to fully automated marketing and support. Here's a quick look at what's included and how it all fits together.

This is the WhatsApp chat button that appears on your storefront. When a visitor clicks it, they can message you directly on WhatsApp. No forms, no waiting on hold. You can customize how it looks and where it appears.

To send and receive messages through Dondy, your WhatsApp Business number needs to be connected via Meta (WhatsApp's parent company). You can either link a number you already use for customer support, or set up a new one dedicated to Dondy. Once connected, you're ready to message customers and run automations or campaigns.

Automations are messages that send themselves, triggered by what a customer actions: like a reminder when they leave items in their cart, a confirmation when they place an order, a request for a review after delivery, or a welcome message for new subscribers. Set them up once, and they run in the background for every customer going forward.

Campaigns are one-time or scheduled WhatsApp messages you send to a group of customers at once. Think a sale announcement, a new product launch, or a limited-time discount. You choose who receives it, what it says, and when it goes out.

Every WhatsApp conversation lands in one shared inbox, so your team can reply, add notes, and stay organized. You can label conversations, save quick replies for common questions, and see everything in one place as it syncs directly to Shopify

The AI agent can answer customer questions on WhatsApp automatically, 24/7, things like order status, product details, or common policies. It's trained on your store's info and your own guidelines, and it can hand a conversation to your team anytime a human touch is needed.

Most stores get going in this order:

You don't need to do everything at once. Most stores start with the widget and a few automations, then layer on campaigns and the AI agent as they grow.